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Free 820-605 Exam Braindumps (page: 8)

Page 4 of 32
PDF with 163 Questions

Your customer's business outcome is to drive employee efficiencies.
Which key metrics measure this outcome?

  1. increase in new subscribers or increase in end users
  2. number of incidents reported or number of compliance issues
  3. reduction in headcount or operational support costs
  4. customer and employee feedback
  5. number of activities completed or increase in direct time

Answer(s): E



What is a financial implication of churn?

  1. loss of revenue
  2. increased production
  3. reduced product utilization
  4. contract expansion

Answer(s): A


Reference:

https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/



The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

  1. Suggest that the customer replace their existing staff
  2. Provide the customer with a chargeable deployment service
  3. Re-enforce the time to value of the solution
  4. Give the customer a discount on a future purchase

Answer(s): C



Which definition of customer success is true?

  1. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
  2. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
  3. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
  4. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer(s): B


Reference:

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/






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