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  4. 220-1002

CompTIA 220-1002 Exam Questions
(Retired and replaced with 220-1201) (Page 3 )

Updated On: 26-May-2026
Page 3 of 64
PDF with 701 Questions

A user is reporting the following error message:

Logon failure: The target account name is incorrect.

Which of the following actions should the technician perform to make this error message disappear?

  1. Remove the computer from the domain and the HomeGroup, and then add it to the Active Directory.
  2. Remove the computer from the Active Directory, and then add it to the company's Workgroup.
  3. Remove the computer from the company’s Workgroup, add it to the HomeGroup, and then add it to the Active Directory.
  4. Remove the computer from the domain and the Active Directory, and then add it to the domain.

Answer(s): D



A technician has been dispatched to a customer site to respond to a virus-cleaning issue a user has been having repeatedly. The customer thinks the technician is doing a poor job and is very upset. Which of the following describes how the technician should handle this situation?

  1. Ask open-ended questions about how the workstation is being used and how it became infected.
  2. Refrain from arguing with the customer; perform the work, and document it for future use.
  3. Defend the work that was previously performed by showing the customer the cleaning reports.
  4. Perform a complimentary virus cleaning on the user's workstation.

Answer(s): A



A technician is preparing a change management form to request a change to a production system. The technician is documenting what will be done in case the change fails and the production system is no longer available. Which of the following is the technician documenting?

  1. Back-out plan
  2. Scope of the change
  3. End user acceptance
  4. Risk analysis

Answer(s): D



A remote customer calls the help desk and asks a technician to demonstrate how to perform a software task. Which of the following would be the MOST appropriate method to use?

  1. Screen share
  2. Remote Desktop
  3. Telnet
  4. Secure shell

Answer(s): B



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