A support technician receives a computer with a non-responsive touch pad. The touch pad does not appear to be physically damaged. Which of the following tools should the technician use to check the touch pad driver?
Answer(s): B
Device Manager is the tool used to check the status and functionality of hardware drivers, including the touch pad driver.
A user is renaming a .txt file to a .xml file. After renaming the file. Windows Explorer shows the filename as Document.xml. However, the document properties shows the type of file as: Text Document(.txt). Which of the following controls enables the user to correctly change the file type?
Answer(s): D
The "Hide extensions" control determines whether file extensions are visible in Windows Explorer. Disabling it allows users to change the file extension and, thus, the file type correctly.
A technician is unable to upgrade a desktop computer from Windows 10 to Windows 11. Which of the following is most likely preventing the upgrade?
Answer(s): A
A missing TPM (Trusted Platform Module) is a common requirement for Windows 11, and its absence is most likely preventing the upgrade.
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause?
Checking the data usage limit can help determine if the mobile phone has exceeded its data allowance or has restrictions that prevent file uploads when outside the office.
A desktop technician is mapping a remote windows share \\WinNAS\shared as a local disk z:. Which of the following commands should the technician run?
The correct command to map a network share as a local drive letter is net use Z: \\WinNAS\shared.
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