An end user discovers a virus on their computer. A technician quarantines the computer, scans for viruses, and remediates the infection. Which of the following is the next step the technician should take?
Answer(s): B
Educating the end user is the next step to help prevent future infections by informing them about safe practices and how to avoid similar threats.
An administrator requires information about a server to identify the product owner and whether it has any business-critical services. Which of the following can the administrator refer to in order to find this information?
Answer(s): A
A CMDB (Configuration Management Database) contains details about IT assets, including product ownership and business-critical service status.
An administrator must rename the administrator account on a Windows desktop. Which of the following tools is best for this task?
The Local Users and Groups Management Console (lusrmgr.msc) is the best tool for renaming the administrator account on a Windows desktop.
Which of the following malware types typically has very high computing resource usage?
Cryptominer malware uses significant computing resources to mine cryptocurrency, resulting in very high resource usage.
The battery on a user’s smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?
Answer(s): D
The technician should first look for applications reporting the highest utilization, as some apps or services may be consuming excessive battery, especially when the user is traveling.
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