A technician recently installed a program that uses several anti-piracy technologies. When the program is launched, it briefly opens and then closes. Which of the following is most likely the reason?
Answer(s): D
Many anti-piracy technologies require a USB key (dongle) to be plugged in for the program to run; if it is missing, the program will open and then immediately close.
A computer frequently crashes after an OS patch. Which of the following actions should a technician take to prevent further crashes and look into the issue?
Answer(s): B
Rolling back the updates will revert the system to its previous stable state, preventing further crashes and allowing investigation into the issue caused by the recent OS patch.
After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later, and it is hot to touch, even when not in use. Which of the following should a technician do first?
Answer(s): C
Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating.
After new device software for a webcam is installed, a Windows PC is experiencing BSOD. The BSOD occurs during a videoconference call. Which of the following should the technician do next?
Starting in safe mode and rolling back the device driver can resolve BSOD issues caused by newly installed or incompatible webcam drivers.
A technician is setting up a computer for a new user. A requirement is that the user’s documents are stored on a network location and not locally on the computer. Which of the following should the technician configure?
Folder redirection is used to automatically store user documents on a network location instead of the local computer.
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