A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that the application is EOL and will not receive any further development. Which of the following should the technician do to restore the functionality with minimum downtime?
Answer(s): B
Uninstalling and blocking the patch restores functionality immediately and prevents the incompatible update from being applied again, minimizing downtime while allowing the business-critical EOL application to continue running.
A smartphone user unsuccessfully attempts to open an email attachment that includes an unexpected overdue invoice. After that attempt, the user notices performance issues while using the mobile browser and other applications. The user restarts the smartphone, but the issue persists. Which of the following actions would most likely resolve the issue?
Answer(s): C
The symptoms indicate a likely malware infection from the suspicious email attachment. A factory reset is the most effective way to fully remove malware and restore normal device performance.
A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Choose two.)
Answer(s): B,F
Opening File Explorer is required to access folder view options and navigate to the root directory.Viewing hidden files must be enabled because some system folders are hidden by default and will not appear until this option is checked.
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following would the user do to most likely resolve the issue?
Answer(s): A
If the smartphone works only on Wi-Fi and not on mobile networks, the most likely cause is that cellular data is disabled. Enabling cellular data restores access to email and websites while away from Wi-Fi.
A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediate the issue?
The document was created using online collaboration tools, meaning it resides in cloud storage. To make it available on the laptop, the technician must synchronize the remote (cloud) folder with the local device, ensuring the file is downloaded and accessible.
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