A customer must access the contents of the AppData folder, which is in the local user profile. Which of the following should a technician configure so the customer can easily navigate to this location?
Answer(s): B
The AppData folder is hidden by default. The technician should configure File Explorer Options to show hidden files so the customer can easily access the folder.
Which of the following is a reason for a company to use on-premises AI instead of cloud-based AI?
Answer(s): C
On-premises AI keeps all data local, giving the company full control and ensuring sensitive information never leaves the organization, which addresses strict data privacy requirements.
An employee accidentally installs software on a company PC. The software sends data to a remote server. Which of the following best describes the software?
Spyware secretly collects user or system information and sends it to a remote server, matching the described behavior.
A technician is mapping an SMB share using the command line. Which of the following commands should the technician use?
Answer(s): D
The net use command is used to map SMB network shares from the command line.
A technician receives a ticket from a user that reads, "My computer is having issues." Which of the following should the technician do next?
Asking follow-up questions allows the technician to gather the details needed to diagnose the vague issue described in the ticket.
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