You are using a site survey tool for post-implementation validation. You have installed the appropriate adapter driver and imported a floor plan. Now, you want to take the next step in proper tool use. What must you do before gathering survey data after the floor plan is imported?
Answer(s): A
Calibrating the floor plan is what you must do before gathering survey data after the floor plan is imported when using a site survey tool for post-implementation validation. A site survey tool is a software application that can run on a laptop, tablet, smartphone, or other device that has a Wi-Fi adapter and a GPS receiver. A site survey tool can scan the wireless environment and collect information about the detected access points and client stations, such as their SSID, BSSID, channel, signal strength, security, and data rate. A site survey tool can also measure and display various metrics of network performance, such as throughput, jitter, packet loss, delay, and SNR. A site survey tool can also use a floor plan to visualize the wireless coverage and quality in different locations on a map. A floor plan is an image file that shows the layout and dimensions of a building or an area where the WLAN is deployed. A floor plan can be imported from various sources, such as a CAD file, a PDF file, an image file, or a Google Maps screenshot. After importing a floor plan into a site survey tool, it is necessary to calibrate the floor plan before gathering survey data. Calibrating the floor plan means adjusting the scale and orientation of the floor plan to match the actual size and direction of the area. Calibrating the floor plan can be done by using a reference point or a reference line that has a known distance or angle in the real world. Calibrating the floor plan ensures that the survey data is accurate and consistent with the physical environment.
1, Chapter 7, page 290; 2, Section 4.3
You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem. Apparently, the connections are reporting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?
Answer(s): B
Discovering the scale of the problem is the next logical step in the troubleshooting process after identifying the problem of poor wireless connections on the third floor of a building under your administration. Troubleshooting is a systematic process of finding and resolving problems or issues in a network or a system. Troubleshooting usually follows a general methodology that consists of several steps or phases, such as:Identifying the problem: This step involves defining and describing the problem clearly and accurately based on the symptoms and evidence observed or reported by users or administrators. For example, in this case, the problem is that three individuals have reported poor wireless connections on the third floor of a building.Discovering the scale of the problem: This step involves determining how widespread and severe the problem is by gathering more information and data from different sources and perspectives. For example, in this case, this step could involve checking if other users or devices on the third floor or other floors are experiencing similar issues, verifying if there are any changes or updates in the network configuration or environment that could affect the wireless connections, testing if there are any differences in performance or quality between different access points or channels on the third floor, etc.Performing corrective actions: This step involves applying possible solutions or fixes to resolve or mitigate the problem based on logical reasoning and analysis. For example, in this case, this step could involve adjusting the output power or channel assignment of the access points on the third floor, relocating or reorienting some access points or antennas to improve coverage or reduce interference, updating or replacing some faulty or outdated hardware or software components, etc. Verifying the solution: This step involves confirming that the problem is solved or improved by testing and monitoring the network performance and user satisfaction after applying corrective actions. For example, in this case, this step could involve measuring and comparing the signal strength and throughput of wireless connections on the third floor before and after performing corrective actions, asking for feedback from users who reported poor wireless connections to see if their issues are resolved or reduced, etc.Creating a plan of action or escalating the problem: This step involves documenting and reporting the problem and its solution for future reference and improvement purposes. It also involves deciding whether to close or escalate the problem depending on its status and severity. For example, in this case, this step could involve creating a report that summarizes what was done to troubleshoot and fix poor wireless connections on the third floor with relevant data and evidence to support it. It could also involve escalating poor wireless connections to higher-level administrators if they persist or worsen despite performing corrective actions.
1, Chapter 12, page
What is the final step in an effective troubleshooting process?
Answer(s): D
The final step in an effective troubleshooting process is to document the results. Documentation is essential for keeping track of the problem history, the actions taken, the solutions implemented, and the outcomes achieved. Documentation can also help to prevent future problems, improve best practices, and provide feedback for improvement. Documentation should include relevant information such as problem description, symptoms, root cause analysis, resolution steps, verification methods, and lessons learned.
[CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 513; [CWNA: Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 483.
You are troubleshooting a problem with interference from a non-802.11 device. Given that the device is not a WLAN device, you cannot use a protocol analyzer and have chosen to use a spectrum analyzer. You want to view the signal from the interfering device over time to see the activity that is generating.What common spectrum analyzer view should you use for this analysis?
The common spectrum analyzer view that you should use for this analysis is the Waterfall/Spectrogram view. The Waterfall/Spectrogram view shows the signal from the interfering device over time on a three-dimensional graph. The x-axis represents frequency, the y- axis represents time, and the z-axis represents amplitude or power. The color of each pixel indicates the signal strength at a given frequency and time. The Waterfall/Spectrogram view can help you identify the characteristics of the interference source, such as its frequency range, duty cycle, modulation type, and pattern.
[CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 524; [CWNA: Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 494.
Your manager asked you to locate a solution that allows for centralized monitoring of WLAN performance over time. He wants a single pane of glass for administration and monitoring of the solution. What do you recommend?
Answer(s): C
The solution that you recommend is an Overlay WLAN monitoring solution. An Overlay WLAN monitoring solution is a system that uses dedicated sensors or probes to monitor the WLAN performance over time. The sensors are deployed throughout the WLAN coverage area and collect data on various metrics such as signal strength, noise level, channel utilization, interference, throughput, latency, packet loss, and QoS. The sensors send the data to a centralized server or appliance that analyzes the data and provides a single pane of glass for administration and monitoring of the solution. An Overlay WLAN monitoring solution can help to detect and troubleshoot WLAN issues, optimize WLAN performance, and generate reports and alerts.
[CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 538; [CWNA: Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 508.
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