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Free ISO20KF Exam Braindumps
ISO / IEC 20000 Foundation Questions 46–50 (page: 11)

Updated On: 10-Feb-2026
Page 11 of 25
PDF with 116 Questions

Which one of the following standards is concerned primarily with security?

  1. ISO 9001
  2. ISO/IEC 15504
  3. ISO/IEC 20000
  4. ISO/IEC 27001

Answer(s): D



Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?

  1. CobIT TM
  2. ITIL
  3. MOF
  4. Six Sigma

Answer(s): C



When scoping for ISO/IEC 20000, what is it that will be audited for certification?

  1. the ITIL processes in scope
  2. the Management System in scope
  3. the sections of the standard in scope
  4. the services in scope

Answer(s): B



Which of the following is within the scope of the requirements of ISO/IEC 20000?

  1. Charging for IT Services
  2. Information Security Management
  3. Operations
  4. Service Desk

Answer(s): B



Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

  1. how they can provide policies and a framework for a Management System
  2. how they contribute to the achievement of the Service Management objectives
  3. how they contribute to the Total Cost of Ownership (TCO)
  4. how they contribute to the total salary reduction

Answer(s): B



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