Free ISO20KF Exam braindumps download (ISO20KF exam dumps Free)

QUESTION: 41

Which of the following calculates the number of defects per million opportunities?

CobIT TM
ITIL
MOF
Six Sigma

Answer(s): D

QUESTION: 42

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

annually
monthly
only when there is a business need to change the service
quarterly

Answer(s): A

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QUESTION: 43

The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?

No, because as manager he is not competent enough.
No, because this person is responsible for all processes and therefore he would audit his own work.
Yes, because this person is not responsible for the delivery processes.
Yes, because as manager he should have knowledge of performing internal audits.

Answer(s): C

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