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Free ISO20KF Exam Braindumps
ISO / IEC 20000 Foundation Questions 51–55 (page: 12)

Updated On: 10-Feb-2026
Page 12 of 25
PDF with 116 Questions

Which processes should the Plan, Do, Check, Act methodology be applied to?

  1. all of the processes in scope of ISO/IEC 20000
  2. the Planning & Implementing Service Management process
  3. the Requirements for a Management System process
  4. those that support business critical services

Answer(s): A



What does the concept of "quality" comprise?

  1. satisfying customer requirements
  2. gaining ISO/IEC 20000 certification
  3. execution of Service Level Agreements (SLAs) only
  4. maximizing utilization of personnel capacity

Answer(s): A



What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

  1. establishing a good relationship with the Customer
  2. service acceptance criteria
  3. setting up a process to deal with contractual disputes
  4. the process for identifying, measuring, reporting and managing improvement activities

Answer(s): B



What does the standard explicitly recommend to be implemented with Configuration Management?

  1. Change
  2. Change and Release
  3. Change and Security
  4. Release

Answer(s): B



The success and failure of Releases shall be measured. What is included in these measurements?

  1. the frequency and types of Releases
  2. the Incidents related to a Release in the period following a Release
  3. the Release dates
  4. the Request for Change (RFC)

Answer(s): B



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