Free ISO20KF Exam braindumps download (ISO20KF exam dumps Free)

Which of the following standards was the forerunner to ISO/IEC 20000?

Answer(s): D

What is a Configuration Baseline?

A benchmark of the service provider's capability
A configuration audit report
A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
The change requests allocated to a release

Answer(s): C

What is the objective of planning and implementing new or changed services?

To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services
To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality

Answer(s): C

Who or what should always be informed in case a Release is rejected, delayed or cancelled?

Answer(s): B

What is required for an implementation of IT Service Management to be successful?

A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
The appointment of a specialist department responsible for the development of the process structures
The involvement and commitment of personnel at all levels in the organization from operational staff to top management

Answer(s): D

Free ISO20KF Exam Braindumps ISO / IEC 20000 Foundation Questions 31–35 (page: 8)