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Free ISO20KF Exam Braindumps
ISO / IEC 20000 Foundation Questions 21–25 (page: 6)

Updated On: 10-Feb-2026
Page 6 of 25
PDF with 116 Questions

Which stakeholder will define service level requirements?

  1. Customer
  2. End user
  3. Service Provider
  4. Supplier

Answer(s): A



Which of the following is used for the assessment of maturity of organizations?

  1. CMMI
  2. CobITTM
  3. ITIL
  4. MOF

Answer(s): A



What is the purpose of CobiT TM?

  1. To provide a high-level process model that organizes a broad range of IT activities
  2. To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
  3. To provide a certified measurement framework that legally provides proof of meeting the
    Sarbanes-Oxley (SOX) requirements
  4. To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Answer(s): D



The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

  1. How much the service costs compared to other providers of the service
  2. How much the service costs divided by an average of evaluation scores
  3. How well the service meets customer and user expectations
  4. The number of people purchasing that service

Answer(s): C



What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

  1. To improve the efficiency and effectiveness of the business
  2. To improve the efficiency and effectiveness of the ITIL processes
  3. To improve the efficiency and effectiveness of service delivery and management
  4. To improve the efficiency and effectiveness of service support

Answer(s): C



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