Free ITSM20F Exam braindumps download (ITSM20F exam dumps Free)

QUESTION: 46

One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?

Capacity Database
Configuration Management Database (CMDB)
Definitive Software Library (DSL)
Software Distribution Library

Answer(s): C

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QUESTION: 47

Which processes should the Plan, Do, Check, Act methodology be applied to?

all of the processes within the scope
the Planning & Implementing Service Management process
the Requirements for a Management System process
those that support business critical services

Answer(s): A

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QUESTION: 48

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

annually
monthly
only when there is a business need to change the service
quarterly

Answer(s): A

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QUESTION: 49

What is a purpose of ISO/IEC 20000?

to promote the adoption of an integrated process approach
to promote the adoption of IT governance
to provide best practice guidance on IT Service Management
to provide best practice guidance on security management

Answer(s): A

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QUESTION: 50

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?

Service Catalog
Service Level Agreement (SLA)
Service Level Requirement
Underpinning Contract

Answer(s): A

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Free ITSM20F Exam Braindumps IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions 46–50 (page: 11)

QUESTION: 46

QUESTION: 47

QUESTION: 48

QUESTION: 49

QUESTION: 50

Free ITSM20F Exam Braindumps
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions 46–50 (page: 11)