QUESTION: 37

Who or what should always be informed in case a release is rejected, delayed or cancelled?

Business relationship management
Change management
Incident management
The senior management representative

Answer(s): B

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

Availability Management
Financial Management for IT Services
IT Service Continuity Management
Service Level Management

Answer(s): D

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QUESTION: 39

One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?

Change Management
Configuration Management
Release Management
Service Desk

Answer(s): A

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QUESTION: 40

Input from other Service Management processes is required to keep the IT service continuity plan current
Which process has the most to contribute?

Change management
Availability management
Financial management for IT services
Problem management

Answer(s): A

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Free ITSM20F Exam Braindumps (page: 11)

QUESTION: 37

QUESTION: 38

QUESTION: 39

QUESTION: 40

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