support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. EXIN
  4. ITSM20F

Free ITSM20F Exam Braindumps
IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Questions 51–55 (page: 12)

Updated On: 10-Feb-2026
Page 12 of 29
PDF with 136 Questions

When can the building and testing of a Change begin?

  1. As soon as the impact analysis has been discussed by the members of the Change Advisory Board
  2. As soon as there is a correct network plan for the change
  3. As soon as the Request for Change (RFC) has been formally authorized
  4. As soon as the Request for Change (RFC) has been classified

Answer(s): C



What may define the scope of Service Management in the Service Management plan?

  1. the location of the services
  2. the number of staff
  3. the size of the infrastructure
  4. the specific processes undertaken

Answer(s): A



What is a best practice for Capacity Management?

  1. A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
  2. Decisions about service provision should be based on cost effectiveness comparisons.
  3. The resilience of the infrastructure components should be measured and included in the Capacity plan.
  4. The Service Catalog should be maintained and kept up-to-date.

Answer(s): A



What is meant by the Urgency of an Incident?

  1. the degree to which the solution of an incident tolerates delay
  2. the degree to which the incident gives rise to a deviation from the normal service level
  3. the time needed by IT Services to resolve the incident
  4. the relative importance of the incidents when handling them

Answer(s): A



What is the objective of the service reporting process?

  1. to document measures taken to manage information security effectively within all service activities
  2. to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
  3. to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
  4. to provide progress reports on the planning and implementation of service management

Answer(s): C



  PDF
Viewing page 12 of 29
Viewing questions 56 - 60 out of 136 questions


Post your Comments and Discuss EXIN ITSM20F exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!