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Free ITSM20F Exam Braindumps (page: 13)

Page 12 of 35
PDF with 136 Questions

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?

  1. Change Management
  2. Release Management
  3. Security Management
  4. Service Desk

Answer(s): B



One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?

  1. Capacity Database
  2. Configuration Management Database (CMDB)
  3. Definitive Software Library (DSL)
  4. Software Distribution Library

Answer(s): C



Which processes should the Plan, Do, Check, Act methodology be applied to?

  1. all of the processes within the scope
  2. the Planning & Implementing Service Management process
  3. the Requirements for a Management System process
  4. those that support business critical services

Answer(s): A



According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

  1. annually
  2. monthly
  3. only when there is a business need to change the service
  4. quarterly

Answer(s): A






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