QUESTION: 49

What is a purpose of ISO/IEC 20000?

to promote the adoption of an integrated process approach
to promote the adoption of IT governance
to provide best practice guidance on IT Service Management
to provide best practice guidance on security management

Answer(s): A

QUESTION: 50

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?

Service Catalog
Service Level Agreement (SLA)
Service Level Requirement
Underpinning Contract

Answer(s): A

Reveal Solution Next Question

QUESTION: 51

When can the building and testing of a Change begin?

As soon as the impact analysis has been discussed by the members of the Change Advisory Board
As soon as there is a correct network plan for the change
As soon as the Request for Change (RFC) has been formally authorized
As soon as the Request for Change (RFC) has been classified

Answer(s): C

Reveal Solution Next Question