Who or what should always be informed in case a release is rejected, delayed or cancelled?
Answer(s): B
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
Answer(s): D
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.Which process or function is responsible for this activity?
Answer(s): A
Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?
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