QUESTION: 1
Which statements are correct? Choose 2 answers
A. AnAgent can put a vacation request on a Waiting list.
B. There can be many Time off Rules defined, but an Agent can have only one Time Off Rule
assigned at a time.
C. An Agent can trade a "Shift" for a "Day Off'.
D. An Agent can trade a "Shift" for a "Vacation".
Answer(s): B, D
QUESTION: 2
You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used
exclusively for WFM Web application. Assuming that Tomcat configuration has not been
modified since installation, what would be your troubleshooting strategy?
A. Review Tomcat configuration, -Xmx parameter
B. Review Tomcat configuration, -Xms parameter
C. Review memory utilization by operating system
D. Install additional memory for Tomcat host
Answer(s): D
QUESTION: 3
Which of the following interfaces can be localized without any programming knowledge?
Choose 2 answers
A. WFM Database Utility
B. WFM Configuration Utility
C. WFM Web for Agents
D. WFM Web for Supervisors
Answer(s): B, D
QUESTION: 4
Agent's Skil s are added, modified or removed in which Genesys application?
A. CC Pulse
B. WFM web
C. SCI
D. Genesys Administrator
Answer(s): C
Reference:
http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe-
4ecad5c3418c