Genesys Genesys Cloud Certified Professional - Contact Center Admin Exam Questions
Genesys Cloud Certified Professional - Contact Center Admin

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Krishnendu Commented on January 02, 2026
Very helpful questions for exam preparation
UNITED STATES

coco Commented on January 01, 2026
I take the test next week, hope this helps me!
Anonymous

Javed Commented on January 01, 2026
This series of question really helps to cover the whole syllabus in less time. I will take the tomorrow and i am really confident that i will be able to crack it.
Anonymous

Ashwini Dongre Commented on January 01, 2026
really helpful content
Anonymous

Bonnie Breckenridge Commented on December 31, 2025
I appreciate this site so much... Studying for exams help re-interate the information and prepares you for exams
Anonymous

Dos Commented on December 30, 2025
Question: An AI Specialist configured Data Masking within the Einstein Trust Layer. How should the AI Specialist begin validating that the correct fields are being masked? Answer: C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page. Why C is correct To validate that Data Masking is working correctly in the Einstein Trust Layer, the AI Specialist must first ensure that Einstein Generative AI Audit Data is being collected and stored. Without enabling this: There is no audit trail to review You cannot see which fields were sent to the LLM or whether masking was applied Enabling audit data is always the first step before reviewing or requesting it. Why the other options are incorrect A. Use Flow-based resource in Prompt Builder… ? Flow Debugger is not designed to validate Trust Layer masking or LLM payloads. B. Request the Einstein Generative AI Audit Data… ? You cannot request or review audit data until it has been enabled
NEW ZEALAND

Dos Commented on December 30, 2025
Question 42 The correct answer is: ? A. Surround them with triple quotes (""") Why A is correct In Prompt Builder, triple quotes are a best practice for placing explicit instructions on their own lines in a prompt template. This: Clearly separates instructions from generated content Signals to the LLM that the text is instructional and must be followed Helps enforce constraints such as: Use only associated opportunity information Adhere strictly to guidelines Encourage a specific call to action This approach improves consistency and compliance in generated emails. Why the other options are incorrect B. Make sure merged fields are defined ? Important for data accuracy, but it does not control how instructions are interpreted by the LLM. C. Use curly brackets {} to encapsulate instructions ? Curly brackets are used for merge fields, not for instruction blocks. Exam tip ?? For Prompt Builder formatting questions: Instructions / constraints ? triple quotes (""") Dynamic dat
NEW ZEALAND

Dos Commented on December 30, 2025
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use? Answer: B To bring data from unified Data Cloud objects into prompt templates, UC should use a Template-triggered prompt flow because: It is designed to run from Prompt Builder It allows Flow to retrieve and prepare data (including from unified Data Cloud objects) The flow can then pass that data into the prompt as merge fields This is the supported way to connect Flow + Data Cloud + Prompt Templates
NEW ZEALAND

Saurov Commented on December 29, 2025
20 th question category 3 and category 5 is correct answer
Anonymous

Ankita Commented on December 29, 2025
These question sets are awesome.
Anonymous

liz Commented on December 29, 2025
started to prepared
INDIA

Sudeshna Commented on December 26, 2025
this is really helpfull
Anonymous

Tipooo Commented on December 26, 2025
This exam is super hard. Don't take it lightly. You cannot pass without these questions.
INDIA

Rituparna Commented on December 26, 2025
Really good question set. Helping me a lot.
Anonymous

Mangi Commented on December 26, 2025
Very useful questions. The practice questions are way more challenging then practice exams provided by Microsoft
Anonymous

TheStoorFrom13 Commented on December 26, 2025
Highly relevant practice questions with accurate explanations. This directly helps in preparing for the certification.
FRANCE

prasht Commented on December 26, 2025
very useful information
Anonymous

Khaled Commented on December 25, 2025
Using the online practice questions really helped with my studying as I have a very short time window to finish the certificate.
Anonymous

Stanley Abel Commented on December 25, 2025
This is very Helpful !!
UNITED STATES

Kabeer Commented on December 25, 2025
Cleared this exam. This practice questions questions are very useful. Most questions showed up in my exam. By the way I took my exam in US.
UNITED STATES

Eli Commented on December 25, 2025
106 a correct answer is Managerial
Anonymous

Mukesh Commented on December 25, 2025
These are great questions.
UNITED STATES

Khaled Commented on December 25, 2025
I have an exam, and I cannot afford to buy the practice questions. The online version really helps. Thank you
Anonymous

Khaled Commented on December 25, 2025
Thank you so much, this is very helpful
Anonymous

Triv Commented on December 24, 2025
Questions are very similar to actual questions, very good content for practice
JAPAN

C Commented on December 24, 2025
excellent question please continue
INDIA

Very helpfull for my exam Commented on December 24, 2025
Very helpfull for my exams.
Anonymous

Menzito - SA Commented on December 24, 2025
Very helpful, adding more knowledge to my learning path Menzito
Anonymous

Shruti Commented on December 23, 2025
I have my exam in the next few hours and this is my only study material so far, I hope it will turn out good, will shared a feedback once I am done with the exam!
UNITED STATES

Rod Commented on December 23, 2025
Definitely Worth it
Anonymous

Andre Commented on December 23, 2025
Question 42 is wrong. It's Make sure merged fields are defined Explanation: In Salesforce Prompt Builder, instructions should be included using clear line breaks in the template and ensuring that all merged fields are defined. Triple quotes are not used in Prompt Builder; proper formatting and defined merge fields ensure the AI follows the instructions accurately.
Anonymous

Pat Commented on December 23, 2025
This platform is very insightful
Anonymous

Coco Commented on December 23, 2025
This is the best study practice exam material.
UNITED STATES

Patrick Commented on December 23, 2025
This is a great platform
Anonymous

Andre Commented on December 23, 2025
Nice pratice questions :)
Anonymous

TanakornY Commented on December 23, 2025
I took the exam on December 22nd. I think I passed, though; I only got 10% of the 60 questions right. Now, the exam has been changed. Everyone who reads or downloads/purchases it should read the explanation carefully to avoid problems like mine.
Anonymous

Ankita Commented on December 23, 2025
These question sets are really amazing.
Anonymous

Jelo Commented on December 23, 2025
Q 52 - Correct answer should be A - see the "Trust Your Agents" Trailhead.
UNITED STATES

Lucky QY Commented on December 23, 2025
I passed the exam after study the 400+ free Question, great website!
FRANCE

Pavvurem Commented on December 23, 2025
Pay attention to the explanation. I passed this exam and this exam prep questions helped a tone!
European Union

Raghavendra Commented on December 22, 2025
Really good and helpful.
Anonymous

Ankita Commented on December 22, 2025
These question sets are really help full for passing exam.
Anonymous

Dug Commented on December 21, 2025
Pass today. Valid practice questions questions as today.
Singapore

Abir Commented on December 21, 2025
I will appear IRCA Approved exam not PECB. I am not sure how much it will be helpful for me. I can confirm that I cleared MS 900 with the help of Free-Braindumps.com. Request team to provide IRCA/CQI provided exa, set too which is taken by TUV NORD.
Anonymous

Menzito Commented on December 20, 2025
Good learning experience - much appreciated
Anonymous

Naman Chaturvedi Commented on December 20, 2025
The questions in this series are very informative and perfect for exam preparation. I've used practice questions of other certification exams(MCD L1, MCPA) available on this website before, and they have always been very useful and helped me clear those exams.
Anonymous

vipin Commented on December 20, 2025
Hope the questions and answers in the Exam preps will help me to pass agentforce specialist exam.
INDIA

Indhu Commented on December 20, 2025
Good and very help full
UNITED STATES

Chakravarthi Commented on December 20, 2025
I see the questions are very helpful and realistic
Anonymous

Let Commented on December 20, 2025
practice questions pass first try score 842.
CANADA