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Free Genesys Cloud Certified Professional - Contact Center Admin Exam Braindumps (page: 3)

Page 3 of 16
PDF with 60 Questions

Which of the following media types can be selected when creating a report? (Choose three.)

  1. Voice
  2. Email
  3. Voicemail
  4. Chat

Answer(s): A,B,D


Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE



What is the recommended way to create a .csv file?

  1. Use a text editor, such as Notepad, to create your .csv files
  2. Create a spreadsheet and export it as a .csv file
  3. Use a word processing application, such as Microsoft Word, to create your .csv files
  4. Use a .csv application to create .csv files

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/



Which definition matches the After Call Work option Mandatory, Discretionary?

  1. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  2. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
  3. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/configure-call-work-settings/



Put the steps below in the correct order to successfully complete the Calibration process:

1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

  1. 3, 5, 4, 2, 1
  2. 3, 5, 1, 4, 2
  3. 3, 5, 1, 2, 4
  4. 3, 4, 5, 2, 1

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/calibration-overview/



Page 3 of 16



Post your Comments and Discuss Genesys Genesys Cloud Certified Professional - Contact Center Admin exam with other Community members:

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