QUESTION: 9

Which of the following media types can be selected when creating a report? (Choose three.)

Voice
Email
Voicemail
Chat

Answer(s): A,B,D

Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE

Reveal Solution Next Question

QUESTION: 10

What is the recommended way to create a .csv file?

Use a text editor, such as Notepad, to create your .csv files
Create a spreadsheet and export it as a .csv file
Use a word processing application, such as Microsoft Word, to create your .csv files
Use a .csv application to create .csv files

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/

Reveal Solution Next Question

QUESTION: 11

Which definition matches the After Call Work option Mandatory, Discretionary?

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Answer(s): B

Reference:

https://help.mypurecloud.com/articles/configure-call-work-settings/

Reveal Solution Next Question

Put the steps below in the correct order to successfully complete the Calibration process:

1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

3, 5, 4, 2, 1
3, 5, 1, 4, 2
3, 5, 1, 2, 4
3, 4, 5, 2, 1

Answer(s): C

Reference:

https://help.mypurecloud.com/articles/calibration-overview/

Reveal Solution Next Question

Free Genesys Cloud Certified Professional - Contact Center Admin Exam Braindumps (page: 4)

QUESTION: 9

Reference:

QUESTION: 10

Reference:

QUESTION: 11

Reference:

QUESTION: 12

Reference:

Genesys Cloud Certified Professional - Contact Center Admin Discussions & Posts