Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
Answer(s): B
https://www.genesys.com/pricing
Where can you find people in your organization and add external contacts to the organization?
Answer(s): C
How many categories of routing are there in a Call Route under the Call Routing page?
https://help.mypurecloud.com/articles/about-call-routing/
You can add more than one outbound route to the contact center.
Answer(s): A
https://help.mypurecloud.com/articles/create-outbound-route/
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Ron Commented on March 06, 2025 Very informative Anonymous
Ravindra Dakua Commented on September 23, 2023 Nice link for study material Anonymous