Which three statements about effective inter-departmental relationships are true? (Choose three)

Answer(s): B,C,D

What are three steps in an employee gap analysis? (Choose three)

identify employee skills
list the skills of each employee and compare them to each other
compare the job skills for the employee's current position to the skills required for the next job level.
Compare the variance in an employee's current skills to the required for a specific job for which an employee is being considered (or the employee's current position)

Answer(s): A,C,D

Which two benefits do managers receive for conducting customer satisfaction surveys and reporting the results? (Choose two)

Answer(s): B,D

What are two benefits of external outsourcing?

It improves teamwork
It frees up space and equipment for internal growth.
It allows rapid improvement in support quality without impacting the customers being supported
It allows management to focus on the quality of the service provided rather than on the processes for delivering the service

Answer(s): B,D

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