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Free HD0-300 Exam Braindumps (page: 14)

Page 14 of 45
PDF with 176 Questions

What should the Help Desk consider when working with different customers?

  1. All customers consider their problem to be an emergency
  2. All customers are unique individuals with their own perceptions
  3. All customers have similar expectations regarding quality service
  4. Customers who work for the same company have similar expectations

Answer(s): B



Which two commonly used technologies provide near real-time feedback on organizational performance? (Choose two)

  1. web
  2. e-mail
  3. telephone
  4. Call Management Systems
  5. Broadcast messaging devices

Answer(s): D,E



What are two roles of expert systems in Help Desk applications? (Choose two)

  1. to narrow down the type of problem and suggest resolutions
  2. to provide Help Desk analysts with answers to every customer QUESTION NO:
  3. to provide a direct channel to vendor's marketing departments for new systems
  4. to provide assistances to second-level analysts for more advanced troubleshooting

Answer(s): A,D



When the morale of the team is low, which two points of personal leverage can you use to help motivate your staff? (Choose two)

  1. take the time to recruit and hire new employees
  2. produce individual and team performance reports
  3. demonstrate your commitment to the organization
  4. seek feedback from the analysts on job difficulties

Answer(s): C,D



Page 14 of 45



Post your Comments and Discuss HDI HD0-300 exam with other Community members:

Vinod commented on December 28, 2024
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Anon commented on December 28, 2024
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Sachin Kamble commented on December 28, 2024
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Bosco Oico commented on December 28, 2024
Yes. i have used this dump for CFE Investigations test yesterday- i found it useful because questions about 60% were closely related and some were exact. The only thing that needs to be improved is the accuracy of the answers. If some one read the CFE manual well, you will notice that some answers as they are answered according to the ACFE standard. So, i encourage anyone using Brain to verify answers, otherwise, its a good source to create confidence and sure pass
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DEE commented on December 27, 2024
nice questions to practice your knowledge and prepare for the exam however I advice everyone to double-check each answer as I've faced many wrong ones
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A commented on December 27, 2024
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raj commented on December 27, 2024
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