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Free HD0-300 Exam Braindumps (page: 6)

Page 5 of 45
PDF with 176 Questions

What are three functions of an effective support organization in managing unresolved support issues? (Choose three)

  1. recording unresolved issues
  2. resolving customer issues
  3. escalating unresolved issues
  4. monitoring unresolved issues
  5. communicating the status of issues

Answer(s): C,D,E



You are supporting someone from a different culture. How can you improve your communication? (Choose three)

  1. speak slowly and loudly
  2. pause to verify understanding
  3. encourage the person to ask for clarification
  4. use proper/standard language expressions (eliminate slang)

Answer(s): B,C,D



Which traits should a Help Desk manager look for an analyst to determine if the analyst can effectively multitask?

  1. handles stress and prioritize
  2. takes the initiative and is creative
  3. takes chances and switches topics
  4. changes perspectives often and is self sufficient

Answer(s): A



How can you pursue continuous learning to stay current with industry standards? (Choose two)

  1. create an individual development plan
  2. conduct monthly performance reviews
  3. volunteer for projects that require you to leam new information
  4. communicate a need for change by providing a compelling business rationale

Answer(s): A,C






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