Free QQ0-100 Exam Braindumps (page: 10)

Page 10 of 30

A customer calls with a printing problem. You start the troubleshooting process by asking some simple questions. The customer admits that this is his first time using a computer Which three questions should be used to obtain necessary information to solve the problem? (Choose three.)

  1. Ask the customer if a start button or disk icon appears on the screen
  2. Ask the customer if he is the only one who can print to this printer
  3. Ask the customer if he has experienced any problems recently with any other applications
  4. Guide the customer through checking the printer connection and making sure the power is turned on

Answer(s): B,C,D



For which two reasons is it important to have documented processes and procedures? (Choose two.)

  1. Justification for not meeting customer expectations
  2. Ensures consistent service
  3. Identifies areas out of policy
  4. Promotes adherence to policies

Answer(s): B,D



In what two ways does creative thinking enable you to become a valuable resource to the customer? (Choose two.)

  1. You rely on the obvious
  2. You use the same tools
  3. You are open to learning
  4. You offer more options

Answer(s): C,D



Which two are characteristics of an organization with good inter-departmental relationships?
(Choose two.)

  1. Low employee turnover
  2. Low superior-to-subordinate interaction
  3. Low turnover rate between organizations
  4. High employee morale

Answer(s): A,D



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Post your Comments and Discuss HDI QQ0-100 exam with other Community members:

Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
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Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
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Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
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