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Free QQ0-100 Exam Braindumps (page: 3)

Page 3 of 30
PDF with 116 Questions

A customer calls with a critical problem for a product that is no longer supported by the help desk.
What do you do? (Choose two.)

  1. Determine what the real need is
  2. Develop alternatives
  3. Inform the customer that the product is not supported
  4. Apologies for not being able to assist the customer

Answer(s): A,B



Which metric indicates how long a customer has to wait before talking to an analyst?

  1. Average talk time
  2. Average call time
  3. Average speed of answer
  4. Average capture time

Answer(s): C



Which statement about service level agreements (SLAs) is true?

  1. SLAs are used to document service provider expectations only
  2. SLAs are used to document customer and service provider expectations
  3. SLAs are used to document customer expectations only
  4. SLAs are not used to document customer or service provider expectations

Answer(s): B



In what three ways can you convey to the customer a desire and ability to help? (Choose three.)

  1. Be confident
  2. Be agreeable to all customer opinions
  3. Be talkative
  4. Be efficient
  5. Be enthusiastic, but natural

Answer(s): A,D,E



Page 3 of 30



Post your Comments and Discuss HDI QQ0-100 exam with other Community members:

Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
upvote

Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
upvote

Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
upvote