CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. HDI
  5. QQ0-200

Free QQ0-200 Exam Braindumps (page: 3)

Page 2 of 29
PDF with 114 Questions

What is the most effective way to encourage customers to tell us when they are not happy with our services? (Choose 1)

  1. Explain why their problem happened in the first place.
  2. Apologise, thank them for calling and close the call.
  3. Listen to them, document all the details, and ensure that it is followed up.
  4. Tell them that the group at fault for the complaint they made will contact them.

Answer(s): C



What is the best description of a business case? (Choose 1)

  1. A shared business knowledge database.
  2. A proposal for improvements to current business processes.
  3. An analysis of help desk activities.
  4. A briefcase.

Answer(s): B



Which three are examples of common network components? (Choose 3)

  1. Hubs.
  2. Domain Name Servers.
  3. Token Ring.
  4. Routers.

Answer(s): A,B,D



Why is it important to measure the abandonment rate against the average speed to answer metric? (Choose 1)

  1. The longer the ASA, the higher the abandonment rate.
  2. The shorter the ASA, the higher the probability customers will solve their own problems.
  3. The shorter the ASA, the higher the abandonment rate.
  4. The longer the ASA, the higher the probability customers will solve their own problems.

Answer(s): A






Post your Comments and Discuss HDI QQ0-200 exam with other Community members:

QQ0-200 Discussions & Posts