Palo Alto Networks

Free QQ0-200 Exam Braindumps
QQ0-200 HDI: Qualified Help Desk Senior Analyst Questions 41–45 (page: 10)

Updated On: 9-Feb-2026

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QUESTION: 41

The question, "Has this ever worked before?" is an example of which step in the problem solving process? (Choose 1)

Identify possible causes of the problem.
Validate the problem statement.
Prioritise possible causes of the problem.
Identify customer assumptions.

Answer(s): A

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QUESTION: 42

Which are two characteristics of active listeners? (Choose two)

They demonstrate sympathy.
They avoid using verbal attends.
They use the customer's name.
They listen for, and recognise, emotion words.

Answer(s): C,D

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QUESTION: 43

Which are two characteristics of active listeners? (Choose two)

They listen for, and recognise, emotion words.
They demonstrate sympathy.
They use the customer's name.
They avoid using verbal attends.

Answer(s): A,C

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QUESTION: 44

Which is a technique used in paraphrasing? (Choose 1)

Using synonyms.
Using the passive voice.
Using complex sentence patterns.
Using parroting.

Answer(s): A

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QUESTION: 45

A help desk analyst notices multiple PCs in a department with the same application software. However the analyst knows only one copy of the software has been purchased for the department.
What is the first thing the analyst should do? (Choose 1)

Notify their manager of the suspected violation.
Notify FAST (Federation Against Software Theft).
Notify the department that they are using illegal software.
Notify the software vendor's local office.

Answer(s): A

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