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Free QQ0-200 Exam Braindumps (page: 8)

Page 7 of 29
PDF with 114 Questions

What is the most effective method for ticket monitoring? (Choose 1)

  1. Live service observations.
  2. Service Level Agreements.
  3. Monthly Change reports.
  4. Follow up calls or surveys.

Answer(s): D



Which three are characteristics of a strategically-thinking help desk? (Choose three)

  1. Integrated focus.
  2. Transactional focus.
  3. Proactive focus.
  4. Information giving focus.
  5. Reactive focus.

Answer(s): C,D,E



What are the three best methods for building rapport among departments within the support organisation? (Choose three)

  1. Active Networking.
  2. Involvement in Project management.
  3. Involvement in cross-functional teams.
  4. Participation in company-wide events and initiatives.

Answer(s): A,C,D



The question, "Has this ever worked before?" is an example of which step in the problem solving process? (Choose 1)

  1. Identify customer assumptions.
  2. Identify possible causes of the problem.
  3. Prioritise possible causes of the problem.
  4. Validate the problem statement.

Answer(s): B






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