Free QQ0-200 Exam braindumps download (QQ0-200 exam dumps Free)

QUESTION: 36

As a senior analyst, you have been asked to hold a series of meetings to discuss new initiatives for the help desk.
Which two skills/techniques should you use to ensure a satisfactory outcome to this task? (Choose two)

Effective demands for respect for your expertise.
Effective meeting management.
Effective facilitation.
Effective highlighting of individual shortcomings.
Effective discouragement of humour.

Answer(s): B,C

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QUESTION: 37

Which three activities are characteristic of critical thinkers? (Choose three)

To improve.
To redesign.
To remodel.
To implement.

Answer(s): A,B,C

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QUESTION: 38

If a colleague told you that there was a problem with one of the gateways, what would he be referring to? (Choose one)

One of the routers on the network.
One of the hubs on the network.
The secure access gate into the help desk.
The security gates for the building.

Answer(s): A

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QUESTION: 39

You are a help desk analyst and you are having difficulty understanding a customer from another country.
What is the best action for you to take? (Choose 1)

Ask the customer if there is someone else who speaks your language more fluently who could assist.
Tell the customer you will send him a user manual.
Tell the customer you are sorry but you cannot understand him, and suggest he calls back another time.
Ask the customer to email you instead.

Answer(s): A

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