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Certified Professional in Healthcare Quality Questions 41–45 (page: 10)

Updated On: 9-Feb-2026

Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders and include all of the following EXCEPT:

  1. PDCA/PDSA
  2. ISO 2001
  3. Baldrige criteria
  4. Associate for process improvements

Answer(s): B



The following diagram shows:

  1. Baldrige criteria for improvement
  2. API Improvement model
  3. Quality improvement
  4. None of these

Answer(s): B



The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers , and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts. Which of the following is NOT out of those values and concepts?

  1. Focus on the present
  2. Valuing of staff and partners
  3. Agility
  4. Visionary leadership

Answer(s): A



Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

  1. 500 points
  2. 1000 point scale
  3. 2000 point scale
  4. 1500 point scale

Answer(s): B



The weight of scoring system is based on an emphasis Baldrige places on ___________ and an organization's ability to demonstrate performance and improvement in the following areas:

Product and service outcomes
Customer-focused outcomes
Financial and market outcomes
Workforce-focused outcomes
Process effectiveness outcomes
Leadership outcomes

  1. Results
  2. Output
  3. System perspective
  4. Values

Answer(s): A



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