The focus of Lean methodology is a "ba to basics" approach that places the needs of customer first through five steps. Which of the following is NOT out of those steps?
Answer(s): C
Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:
Answer(s): D
Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett- Paard, Motorola, General Electric, and others in the 1980s and 1990s. The aim of six sigma is:
Answer(s): B
By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process. Six sigma includes process steps which are commonly known as ____________.
Answer(s): A
One of the difficult things about quality is explaining how _________ is different from a process or system.
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