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Certified Professional in Healthcare Quality Questions 56–60 (page: 13)

Updated On: 9-Feb-2026

A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge planning, and the number of days of discharge delays. What additional monitor should be added to evaluate the appropriateness of social service interventions?

  1. Inadequacy of documentation in progress notes
  2. Attainment of social service goals
  3. Timeliness of referrals to social services
  4. Number of social service referrals from nursing

Answer(s): B



The primary purpose of a management information system is to:

  1. Provide data for quality assessment.
  2. Computerize operations for greater effectiveness.
  3. Guarantee better coordination of organizational change.
  4. Provide information that facilitates management decisions.

Answer(s): D



One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:

  1. Stresses peer review, while QA focuses on the customer.
  2. Focuses on the individual, while QA focuses on the process.
  3. Stresses management by objective, while QA stresses team management.
  4. Focuses on the process, while QA focuses on individual Performance

Answer(s): D



Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the hospital?

  1. Effective preadmission screening
  2. Accurate DRG assignment at admission
  3. Second opinions for all surgeries
  4. Preadmission insurance benefit denials

Answer(s): A



The primary benefit of adopting a countrywide or global uniform set of discharge data is to:

  1. Facilitate computerization of data.
  2. Validate data being collected from other sources.
  3. Facilitate collection of comparable health information.
  4. Assist medical records personnel in collecting internal data.

Answer(s): C



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