Free CHHE Exam Braindumps (page: 10)

Page 10 of 35

One of the challenges that June Snow faced as the new executive housekeeper at the Sun and Fun Resort was to establish a formal training program that would raise the performance standards of the housekeeping department. Her first step was to develop a job list and job breakdowns for room attendants. Which of the following best describes June's actions?

  1. conducting a training needs assessment
  2. establishing systematic cross-training
  3. conducting a job analysis
  4. recreating job descriptions
  5. The answer is not available.

Answer(s): E



Which of the following is the correct sequence of the four-step training method?

  1. prepare to train, practice, present the training, follow up.
  2. prepare to train, follow up, present the training, practice.
  3. prepare to train, present the training, practice, follow up.
  4. practice, prepare to train, present the training, follow up.
  5. The answer is not available.

Answer(s): E



Positions that are usually scheduled to work regardless of the occupancy level of the hotel are called:

  1. compressed staff positions
  2. variable staff positions
  3. shared staff positions
  4. fixed staff positions
  5. The answer is not available.

Answer(s): E



Which of the following focuses on an employee's job performance and outlines steps the employee can take to improve job skills and performance?

  1. job analysis
  2. performance appraisal
  3. referral program
  4. incentive program
  5. The answer is not available.

Answer(s): E



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Marie commented on April 06, 2020
I haven't tried the test yet
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