For the past two months, actual expenses of virtually every department at the Impending Doom Hotel were significantly over budgeted amounts. At the weekly management team meeting, the general manager demanded an explanation from each department head before the end of the day. Which of the following should be the first area investigated by the executive housekeeper when preparing a response for the general manager?
- Examine staff scheduling practices.
- Compare actual cleaning practices with standard cleaning procedures of the department.
- Determine whether forecasted occupancy levels were actually achieved during the past
two months.
- Evaluate the efficiency and cost of cleaning products used in the department.
- The answer is not available.
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