Free CHHE Exam Braindumps (page: 7)

During the first three months on the job, the new executive housekeeper at the 300- room Spotless Inn significantly raised the performance standards for guestroom cleaning. The Inn's guest satisfaction ratings soared to an all-time high and guest complaints about housekeeping service all but disappeareD However, departmental labor costs skyrocketed to 30% over budget. The general manager and controller are now demanding housekeeping staff reductions. The most appropriate action for the executive housekeeper to take would be to:

Which of the following statements is true?

Which of the following would not be considered part of non-recycled inventories maintained by the housekeeping department?

At 9:15 A M., Jane Wright, the hotel's director of sales, finds that an important client will be at the hotel at 11 A M. to tour the property. She needs an executive suite prepared as a show room. No one answers the phone in the housekeeping department, so she rushes to the eighth floor, interrupts three room attendants cleaning check-out rooms, and directs them to clean and prepare suite 801. Trudy Smith, the eighth-floor housekeeping supervisor, becomes very upset when she finds the room attendants in 801. Preparing the show room will put her staff six rooms behind schedule on a busy day when they are already shorthandeD Trudy loses her composure, yells at the room attendants, and places an angry call to Jane Wright. From the point of view of Trudy, the housekeeping supervisor, which of the following management principles has been violated?