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Certified Hospitality Housekeeping Executive Questions 26–30 (page: 7)

Which of the following statements is true?

Which of the following would not be considered part of non-recycled inventories maintained by the housekeeping department?

At 9:15 A M., Jane Wright, the hotel's director of sales, finds that an important client will be at the hotel at 11 A M. to tour the property. She needs an executive suite prepared as a show room. No one answers the phone in the housekeeping department, so she rushes to the eighth floor, interrupts three room attendants cleaning check-out rooms, and directs them to clean and prepare suite 801. Trudy Smith, the eighth-floor housekeeping supervisor, becomes very upset when she finds the room attendants in 801. Preparing the show room will put her staff six rooms behind schedule on a busy day when they are already shorthandeD Trudy loses her composure, yells at the room attendants, and places an angry call to Jane Wright. From the point of view of Trudy, the housekeeping supervisor, which of the following management principles has been violated?

Which of the following management functions best describes the work performed by an executive housekeeper in determining the number of employees needed to meet operational needs?

10. Which of the following management functions best describes the work performed by an executive housekeeper in supervising, motivating, training, and disciplining housekeeping employees?