Free CHHE Exam Braindumps (page: 8)

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Which of the following management functions best describes the work performed by an executive housekeeper in determining the number of employees needed to meet operational needs?

  1. coordinating
  2. staffing
  3. directing
  4. controlling
  5. The answer is not available.

Answer(s): E



10. Which of the following management functions best describes the work performed by an executive housekeeper in supervising, motivating, training, and disciplining housekeeping employees?

  1. evaluating
  2. staffing
  3. directing
  4. coordinating
  5. The answer is not available.

Answer(s): E



Which of the following is an example of a potential benefit to a lodging property that positively manages employment diversity?

  1. guaranteed increases in revenue and profit
  2. access to first-hand information about potential target markets
  3. access to information about competitors
  4. increased recruitment and training costs
  5. The answer is not available.

Answer(s): E



Johanna was recently hired as the executive housekeeper of the 500-room Sun Resort Hotel. After reviewing personnel records, she discovered that the housekeeping department has been experiencing a low rate of retention. She interviewed several of her current room attendants asking them about the reasons behind the turnover. She learned several things including that many of the people who left were frustrated about always having to work weekends and not knowing what their schedule would be until the day before they workeD Some of this was due to the fluctuating occupancy that the property experiences because of the high rate of walk-in guests. What is something that Johanna could do to address these problems and increase retention rates?

  1. Recruit for employees through help wanted notices in grocery stores, laundromats, and hurches.
  2. Design schedules that allow employees to take alternating weekends off.
  3. Offer a better benefits package.
  4. Contact government agencies through phone calls, personal visits, and faxing of hotel job openings.
  5. The answer is not available.

Answer(s): E



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Marie commented on April 06, 2020
I haven't tried the test yet
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