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Certified Hospitality Housekeeping Executive Questions 31–35 (page: 8)

Updated On: 9-Feb-2026

Which of the following is an example of a potential benefit to a lodging property that positively manages employment diversity?

  1. guaranteed increases in revenue and profit
  2. access to first-hand information about potential target markets
  3. access to information about competitors
  4. increased recruitment and training costs
  5. The answer is not available.

Answer(s): E



Johanna was recently hired as the executive housekeeper of the 500-room Sun Resort Hotel. After reviewing personnel records, she discovered that the housekeeping department has been experiencing a low rate of retention. She interviewed several of her current room attendants asking them about the reasons behind the turnover. She learned several things including that many of the people who left were frustrated about always having to work weekends and not knowing what their schedule would be until the day before they workeD Some of this was due to the fluctuating occupancy that the property experiences because of the high rate of walk-in guests. What is something that Johanna could do to address these problems and increase retention rates?

  1. Recruit for employees through help wanted notices in grocery stores, laundromats, and hurches.
  2. Design schedules that allow employees to take alternating weekends off.
  3. Offer a better benefits package.
  4. Contact government agencies through phone calls, personal visits, and faxing of hotel job openings.
  5. The answer is not available.

Answer(s): E



What is the first step in the pre-recruitment process?

  1. defining job requirements
  2. determining where to recruit
  3. selecting recruitment strategies
  4. evaluating recruiting methods
  5. The answer is not available.

Answer(s): E



What type of recruiting is taking place when an organization posts a position and employees sign a list indicating that they are interested in applying for it?

  1. External recruiting
  2. Employee referral programs
  3. Job bidding
  4. Telerecruiting
  5. The answer is not available.

Answer(s): E



If an interviewer decides not to plan any questions in advance and directs the interview in whatever direction seems appropriate at the time, what kind of interview is he or she conducting?

  1. unstructured
  2. situational
  3. behavioral description
  4. semi-structured
  5. The answer is not available.

Answer(s): E



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