B. View Service Requests, Tasks, Incidents, and Activities
C. Service Requests, Activities and Tasks, Work Orders, and Changes
D. Process Request, View Catalog Request, Activities, and Work Orders

Answer(s): C
QUESTION: 22
Which three middleware components are mandatory with an IBM SmartCloud Control Desk
installation? (Choose three.)

A. Web Server
B. Directory Server
C. Database Server
D. Application Server
E. Integration Composer
F. Deplorer's Workbench

Answer(s): A, C, D
QUESTION: 23
What are two appropriate Key Performance Indicators for the Service Catalog Management
Process? (Choose two.)

A. Number of accesses per month
B. Number of calls to the service desk
C. Percent of users who use the service catalog
D. Percent of users who are aware of the service catalog
E. Number of services published including Service Level Agreements/Targets

Answer(s): A, C
QUESTION: 24
What is an optional IBM SmartCloud Control Desk component?

A. Database
B. Directory server
C. Application server
D. Administrative workstation

Answer(s): B
QUESTION: 25
Why would an IBM SmartCloud Control Desk user have two Start Centers?

A. The user belongs to two person groups.
B. The user belongs to two security groups.
C. Two Start Centers are assigned to the person group that the user belongs to.

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