IBM C2010-659 Exam Prep
Fundamentals of Applying IBM SmartCloud Control Desk V1 (Page 4 )

QUESTION: 13
Which process changes the definition of a Configuration Items?

A. Change Management
B. Release Management
C. Configuration Management
D. Configuration Items Management

Answer(s): C
QUESTION: 14
IBM SmartCloud Control Desk supports which two application servers? (Choose two.)

A. Apache Tomcat
B. IBM DB2 Server
C. IBM WebSphere
D. Tivoli Directory Sewer
E. Oracle BEA WebLogic

Answer(s): C, E
QUESTION: 15
Where can a user find the application to manage authorized assets?

A. Assets module, Assets application
B. Assets module, Authorized Assets application
C. IT Infrastructure module, Reconciliation application
D. IT Infrastructure module, Authorized Assets application

Answer(s): A
QUESTION: 16
An end user logs a service request about an application being down. A service desk agent
reviews the request and determines it is an incident and that this issue has occurred before.
What might be the logical flow of records to resolve this issue long term?

A. Problem, Activities and Tasks, Change
B. Problem, Change, Release, and Work Order
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Process Request, Change, and Work Order

Answer(s): A
QUESTION: 17
Where are the IBM SmartCloud Control Desk log files located?