A new manager of a production department has been asked to assess the effectiveness of that department. The organization needs to satisfy both internal and external constituents and takes a broad approach to effectiveness. To complete the assignment successfully, the manager should:
Answer(s): D
Kreitner Management, 9th ed., page 298) states, "Organizational effectiveness can be defined as meeting organizational objectives and prevailing societal expectations in the near future, adapting and developing in the intermediate future, and surviving in the distant future." In the near term about one year), it should be effective in achieving its goals, efficient in its use of resources, and a source of satisfaction to its constituencies owners, employees, customers, and society). In the intermediate term 2 to 4 years), it should adapt to new possibilities and obstacles and develop its abilities and those of its members. In the long term 5+ years), the organization should be able to survive in an uncertain world.
Which of the following is the best measure of productivity to use to evaluate several departments in a large retail store?
Answer(s): B
Productivity is the ratio of real output to a unit of input. Increased productivity is the goal of every organization because its effect is to improve the ultimate measures of performance, such as the profits of a business. For a retail store, a critical output of interest is revenue per square foot. The floor space in the store is a limited resource whose productivity should be analyzed.
After three years of steadily decreasing profits despite of increased sales and a growing economy, which of the following is the preferred course of action for a chief executive officer to take?
(Organizational decline loss of effectiveness and efficiency coupled with inflexibility) may lead to downsizing, merger, reorganization, or liquidation. It results from decreased demand, resource limitations, or mismanagement. One characteristic of a declining organization is lack of innovation. Moreover, the most important cause of organizational decline is management complacency. In turn, a characteristic of management complacency is lack of innovation. Consequently, the CEO should encourage innovation at all levels. Also, downsizing has many negative effects. The enlightened view is that employees are not readily disposable commodities, but rather valuable resources who should be terminated only as a last resort. This view seeks alternatives to involuntary termination. One such alternative is a voluntary retirement program that offers accelerated retirement benefits, severance allowances, or other compensation.
The alignment of managerial goals with organizational goals usually requires:I). Assigning responsibility for activities.II). Delegating the authority to perform necessary tasks.III). Establishing accountability.IV). Measuring and evaluating performance.
Authority is the right to direct and exact performance from others, including the right to prescribe the means and methods by which the work will be done. The right to direct should be distinguished from the ability the power) to accomplish tasks. Responsibility is the obligation to perform. In the classical view, this obligation is formally imposed by a superior and is inherent in any job. In the behavioral view, responsibility must and should be delegated; there is a successive dividing and passing down of obligation. The appropriate amount of authority or power must be delegated with the responsibility. However, a higher position cannot escape ultimate responsibility. Accountability is the duty to account for the fulfillment of the responsibility. In practice, accountability is the duty to report performance to one's superior and the physical means for reporting or being able to substantiate performance, i.e., record keeping. Thus, measuring and evaluating performance is related to accountability. Consequently, an organizational structure is effective if it facilitates the contribution of individuals toward the attainment of enterprise objectives.
Post your Comments and Discuss IIA IIA-CIA-PART4 exam with other Community members:
K.Tho Commented on October 05, 2023 Very helpful UNITED STATES
Our website is free, but we have to fight against bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the IIA-CIA-PART4 content, but please register or login to continue.