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Certification of Competency in Business Analysis Questions 266–270 (page: 55)

Updated On: 9-Feb-2026

Holly's organization uses a plan-driven approach to business analysis.
When it comes to communication in Holly's organization what type of communication will likely be required?

  1. Face-to-face
  2. Ad hoc
  3. Chain of command
  4. Formal

Answer(s): D

Explanation:

Holly will likely need formal communication because her organization is using a plan-driven approach to business analysis.
Answer A is incorrect. Face-to-face communication can be completed with either formal or informal, so this choice is not the best selection.
Answer B is incorrect. Ad hoc communication is more informal, fast communication.
While Holly may still use this approach, the preferred method in a plan-driven business analysis approach is formal communication.
Answer C is incorrect. This is not a communication approach, but describes an escalation approach for issues.



A business analyst in her organization has identified all of the terminology of the solution, the acronyms the organization will use, and the nomenclature of her department where the endeavor will take place.
Where should all of this information actually be stored?

  1. WBS
  2. Business analysis register
  3. Terminology register
  4. Data dictionary

Answer(s): D

Explanation:

Data dictionaries or glossaries are used to formally identify and define all terminology used by the organization or organizational unit.
Answer C is incorrect. There is not a document or piece called the terminology register. Answer A is incorrect. WBS is a decomposition of the project scope. Answer B is incorrect. The business analysis register isn't a valid business analysis term.



Bonny is the business analyst for her organization and she's making a determination from which vendor the solution should be purchased. She has identified several categories to measure each vendor's overall performance and solution. cost, schedule, experience, certification, references, and years in business. For each category, she has identified scores the vendor may earn; for example, cost is worth 25 points, schedule is worth up to 20 points, and years in business is worth up to ten points. The vendor who gets the most points in the assessment will win the contract.
What is Bonny using in this scenario?

  1. Scoring model
  2. Vendor profile assessment scale
  3. Weighted scoring model
  4. Screening system

Answer(s): C

Explanation:

This is an example of a weighted scoring model; as some categories are more valued than others, they carry more weight in the decision.
Answer D is incorrect. A screening system is a method to "screen out" a vendor from selection. Answer A is incorrect. A scoring model is almost correct, but this usually has a uniform score for each category, rather than weighted values for each category. Answer B is incorrect. This isn't a valid term for this Question so this choice is not correct.



Complete this statement. Policies and rules serve as boundaries and the organization and the operation of the organization.

  1. Influence
  2. Constraint
  3. Direct
  4. Lead

Answer(s): B

Explanation:

Policies and rules serve as boundaries and constraint the organization and the operation of the organization. They provide a framework for the organization's employees to operate within. Answer A is incorrect. Influence is not the best choice for this Question. Answer C is incorrect. Direct is not the best choice for this Question. Leaders direct, align, and motivate people, not rules.

Answer D is incorrect. Leadership is provided by people, not policies and business rules.



Bob and Susan are business analysts for their organization. They are examining two materials that could be used in an upcoming project.
They are testing the materials and measuring the results of each test to compare the materials to each other. This process will help Bob and Susan determine which material is best for their upcoming project.
What type of process are Bob and Susan completing with these materials?

  1. Stress test
  2. Feasibility study
  3. Benchmarking
  4. Alternative identification

Answer(s): C

Explanation:

Benchmarking is the process of comparing two or more materials, systems, or components to determine which material, in this instance, is best for the project solution.



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