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Which of the following is the BEST approach to assist an enterprise in planning for IT-enabled investments?

  1. Enterprise architecture
  2. Service level management
  3. Task management
  4. IT process mapping

Answer(s): D



To measure the value of IT-enabled investments, an enterprise needs to identify its drivers as defined by its:

  1. value statements.
  2. service level agreements (SLAs).
  3. business strategy.
  4. technology strategy.

Answer(s): C



Which of the following is the BEST way to address concerns associated with outsourcing an IT process?

  1. Implement a business continuity plan.
  2. Perform a risk assessment.
  3. Review the IT governance framework.
  4. Manage service levels.

Answer(s): D



A CIO has recently been made aware of a new regulatory requirement which may affect IT-enabled business activities. Which of the following should be the CIO’s FIRST step in deciding the appropriate response to the new requirement?

  1. Consult with legal and risk experts to understand the requirements.
  2. Confirm there are adequate resources to mitigate compliance requirements.
  3. Consult with the board for guidance on the new requirement.
  4. Revise initiatives that are active to reflect the new requirements.

Answer(s): B






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