Which "Role of IT" design factor is viewed as a driver for business process and service innovation?
Answer(s): A
The role of IT design factor describes how IT supports the enterprise strategy and objectives. Turnaround is a role of IT that is viewed as a driver for business process and service innovation, by enabling new ways of doing business, creating new sources of revenue, and enhancing customer satisfaction1, p. 29.
1:COBIT 2019 Framework: Introduction and Methodology
Which of the following is an enterprise goal that would MOST likely be evaluated by using a metric "percent of services that meet or exceed targets in revenues and market share"?
Answer(s): C
An enterprise goal is a high-level statement of what the enterprise wants to achieve, aligned with the mission, vision and values of the enterprise. Portfolio of competitive services is an enterprise goal that would most likely be evaluated by using a metric "percent of services that meet or exceed targets in revenues and market share", as it reflects the need to offer products and services that are attractive to customers and differentiate the enterprise from its competitors2, p. 17.
2:COBIT 2019 Framework: Governance and Management Objectives
The alignment goal titled "Enabling and supporting business processes by integrating applications and technology" is aligned to which IT balanced scorecard (BSC) dimension?
Answer(s): B
The IT balanced scorecard (BSC) is a tool that helps to measure and communicate the achievement of IT goals in relation to enterprise goals, using four dimensions: financial, customer, internal, and learning and growth. The alignment goal titled "Enabling and supporting business processes by integrating applications and technology" is aligned to the internal dimension of the IT BSC, as it relates to the efficiency and effectiveness of IT processes that support business processes2, p. 20.
The alignment goal titled "Security of information, processing infrastructure and privacy" is part of which IT balanced scorecard (BSC) dimension?
The alignment goal titled "Security of information, processing infrastructure and privacy" is part of the internal dimension of the IT BSC, as it relates to the protection of IT assets and information from unauthorized access, use, disclosure, modification, or destruction2, p. 20.
Which of the following is a PRIMARY benefit associated with the management objective "managed strategy"?
The management objective "managed strategy" belongs to the governance domain "align, plan and organize (APO)", which covers the use of information and technology in achieving enterprise objectives. A primary benefit associated with this management objective is that desired value is delivered through a roadmap of incremental changes, which ensures that IT initiatives are aligned with enterprise strategy, prioritized based on value creation, and monitored for performance2, p. 25.
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