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Free ISEB-ITILF Exam Braindumps (page: 11)

Page 11 of 105
PDF with 418 Questions

What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

  1. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
  2. Strategic, tactical and operational
  3. Technology, process and service
  4. Return On Investment (ROI), Value On Investment (VOI), quality

Answer(s): C



Which one of the following is NOT the responsibility of a Service Level Manager?

  1. Analyzing and reviewing agreed service levels
  2. Maintaining the service catalogue
  3. Negotiating requests for service
  4. Assessing the full impact of proposed changes to services

Answer(s): D



Which role would you MOST expect to be involved in the management of Underpinning Contracts?

  1. Service Catalogue Manager
  2. IT Designer/Architect
  3. Process Manager
  4. Supplier Manager

Answer(s): D



Exhibit:

Order the following continual service improvement (CSI) implementation steps into the CORRECT sequence in alignment with the plan, do check, act (PDCA) model.
Please refer to the exhibit.

  1. 2-3-4-1
  2. 1-3-2-4
  3. 3-4-2-1
  4. 3-1-2-4

Answer(s): D



Page 11 of 105



Post your Comments and Discuss ITIL® ISEB-ITILF exam with other Community members:

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