Free ISEB-ITILF Exam Braindumps (page: 17)

Page 17 of 105

Which statement about Service Level Agreements (SLAs) is CORRECT?

  1. The wording must be clear and concise to allow no room for ambiguity
  2. They must contain legal wording because of their importance
  3. There should always be a separateSLA for each specific customer
  4. Changes to theSLA can only be requested by the customer

Answer(s): A



Which of the following activities are NOT part of IT Accounting?

  1. Calculation of the costs of IT services
  2. Budgeting
  3. Identification of costs by customer, service or activity
  4. Performing cost-benefit analyses to support decision making

Answer(s): B



The group that reviews Changes that must be installed faster than the normal Change process is called the:

  1. Technical Management (TM)
  2. Urgent Change Authority (UCA)
  3. Emergency Change Advisory Board (ECAB)
  4. Urgent Change Board (UCB)

Answer(s): C



Which of the following is NOT the responsibility of the service catalogue manager?

  1. ensuring that all the operational services are recorded in the service catalogue
  2. ensuring that the information in the service catalogue is consistent with the information in the service portfolio
  3. ensuring that the information in the service catalogue is accurate
  4. ensuring that the information within the service pipeline is accurate

Answer(s): D



Page 17 of 105



Post your Comments and Discuss ITIL® ISEB-ITILF exam with other Community members:

The Magic Beans commented on December 06, 2024
Taking my exam tomorrow Dec 7 / 2024 I will let you know if this questions are similar
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Runner009 commented on December 06, 2024
The best money I have ever spent! It literally has all the real exam questions.
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Dahamram commented on December 06, 2024
This new version of the exam is pretty tricky. You can tell by going over these questions. I really had no chance of passing if I had not used this exam dump. Questions are pretty valid as of this week.
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Ravendra commented on December 06, 2024
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Anand commented on December 06, 2024
Nice questions
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Ajit Kumar Vishwakarma commented on December 06, 2024
I want to attend PSE certification; please guide me
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Sangeeta commented on December 06, 2024
Want to attempt pd1 exam
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yemane commented on December 06, 2024
Good for exam preparation
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Preparing for snowflake certificate
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Hope to my exam soon
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The questions are quite helpful
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Helpful for clearing ACE exam
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Rahul commented on December 04, 2024
Very informative
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Luke commented on December 04, 2024
Are these question for the Salesforce Media Cloud Accredited Professional? Can someone answer, please
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Madhavisriram25@gmail.com, Madhavi commented on December 03, 2024
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I appreciate that these questions are teaching me things that I do not know about the PC industry!!!
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CarM commented on December 03, 2024
Is this test for Email Specialist Exam?
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