Free ISEB-ITILF Exam braindumps download (ISEB-ITILF exam dumps Free)

QUESTION: 39

Which functions are included in IT Operations management?

network management and application management
facilities management and technical management
IT operations control and facilities management
technical management and application management

Answer(s): C

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QUESTION: 40

Which of the following can help determine the level of impact of a problem?

Standard Operating Procedures (SOP)
Statement of Requirements (SOR)
Configuration Management System (CMS)
Definitive Media Library (DML)

Answer(s): C

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Which of the following statements is CORRECT?

1) The only phase of the Service Management Lifecycle where value can be measured is Service
Operation
2) All of the phases of the lifecycle are concerned with the value of IT services

Both of the above
Neither of the above
2 only
1 only

Answer(s): C

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QUESTION: 40

Which of the following metrics would you most associate with the Service Desk?

The number of high priority incidents occurring
The support team which resolves the greatest number of problems
The number of problems solved in a day
The mean time between failure

Answer(s): A

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QUESTION: 40

The left-hand side of the service V model represents requirements and specifications.
What does the right-hand side of the service V model represent?

Performance and capacity requirements of services and IT infrastructure
The business value that can be expected from a given service
Validation and Testing
roles and responsibilities for an effective service management implementation

Answer(s): C

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Free ISEB-ITILF Exam Braindumps The Foundation Examination - ITIL Questions 39–40 (page: 33)

QUESTION: 39

QUESTION: 40

QUESTION: 40

QUESTION: 40

QUESTION: 40

Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 39–40 (page: 33)