Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 50–52 (page: 40)

Updated On: 10-Feb-2026

One organization provides and manages an entire business or function for another organization. This is known as:

  1. business process outsourcing
  2. business function outsourcing
  3. business process management
  4. knowledge process outsourcing

Answer(s): A



Hierarchic escalation is best described as?

  1. Notifying more senior levels of management about an Incident
  2. Passing an Incident to people with a greater level of technical skill
  3. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
  4. Failing to meet the Incident resolution times specified in a Service Level Agreement

Answer(s): A



To add value to the business, what are the four reasons to monitor and measure?

  1. Validate; Direct; Justify; Improve
  2. Evaluate; Diagnose; Justify; Intervene
  3. Validate; Direct; Justify; Intervene
  4. Evaluate; Direct; Justify; Improve

Answer(s): C



A service level agreement (SLA) is:

  1. an agreement between a service provider and an external supplier
  2. the part of a contract that specifies responsibilities of each party
  3. an agreement between the service provider and an internal organization
  4. an agreement between the service provider and their customer

Answer(s): D



Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?

  1. The ECAB considers every high priority Request for Change
  2. The ECAB will be chaired by the IT Director
  3. The ECAB will be used for emergency changes where there may not be time to call a full CAB
  4. Amongst the duties of the ECAB is the review of completed emergency changes

Answer(s): C



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